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Service Management - ITIL® 2011 Edition Publications ITIL provides a systematic and professional approach to the management of IT service provision. Multiple Tnsnames Ora Filesanywhere here. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance. Using an holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics - strengthening the link between best practice and business benefits.